Privacy Policy

Introduction

Rapha Homecare ("Rapha Homecare," "we," "our," or "us") is committed to protecting the privacy of our clients, caregivers, family members, website visitors, and anyone who communicates with us through our website, phone, email, or text messaging services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information. By using our website or communicating with Rapha Homecare, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Personal Information

• Name
• Address
• Email address
• Telephone number
• Mobile phone number
• Date of birth (when applicable)
• Emergency contact information
• Employment application information
• Veteran-related eligibility information
• Service inquiry information

Health-Related Information

For individuals seeking care services, we may collect information necessary to coordinate care services, including information voluntarily provided by clients or their authorized representatives.

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages viewed
• Referring website
• Website usage information

SMS/Text Message Information

When you opt in to receive text messages from Rapha Homecare, we collect:

• Mobile phone number
• SMS opt-in consent records
• Message history
• Communication preferences

How We Use Your Information

We may use collected information to:

• Provide home care services
• Respond to inquiries and requests
• Coordinate care schedules
• Communicate with clients and caregivers
• Verify eligibility for services or benefits
• Improve customer service
• Improve our website
• Send customer-care text messages
• Comply with legal and regulatory requirements
• Protect against fraud, misuse, or unauthorized access

SMS Privacy Statement

Rapha Homecare may send customer-care text messages regarding:

• Scheduling updates
• Caregiver arrivals or changes
• Client service updates
• Appointment reminders
• Benefit assistance communications
• Follow-up customer service communications

SMS Data Protection

• SMS opt-in information and consent records are not shared with third parties for their marketing purposes.
• Your mobile information will not be sold, rented, or shared with third-party marketers.

Information Sharing and Disclosure

We may share information only when necessary to:

• Provide requested services
• Coordinate care
• Process employment applications
• Comply with legal obligations
• Respond to lawful government requests
• Protect our company, clients, caregivers, and rights

We may use trusted service providers who assist in business operations. These providers are required to protect information and use it only for authorized business purposes.

We do not sell personal information.

Data Security

Rapha Homecare maintains administrative, technical, and physical safeguards designed to protect personal information from:

• Unauthorized access
• Unauthorized disclosure
• Loss
• Misuse
• Alteration
• Destruction

While we strive to protect information, no method of transmission or storage can be guaranteed to be 100% secure.

Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Maintain business records
• Satisfy legal obligations
• Meet regulatory requirements
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on the type of information and applicable laws.

Your Privacy Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Update information
• Request deletion of information where legally permissible
• Withdraw SMS consent

To exercise any of these rights, contact us using the information below.

Children's Privacy

Our services and website are not directed toward children under the age of 13. We do not knowingly collect information from children under 13.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites.

Changes to This Policy

Rapha Homecare may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.